Research suggests that SOHOs and SMEs can reduce their capital expenditure by as much as 75% when spending money on fax machines and their associated costs such as additional phone lines, toner cartridges and paper costs. In comparison, Internet fax services are available 24/7 and use the same Internet connection as your email client such as Outlook and Eudora. Also when they go wrong there are no call-out charges as the responsibility lies with the service provider. So if you can’t send a fax, they don’t make any money. Hence downtime or service outages are rare.
The big question is however which Internet faxing service is the best one to use? The answer to this is to do your research and have valid search criteria that meets and satisfies the requirements of your monthly fax activity. For example, type in “internet fax” within Google and the search results will deliver both Internet fax service and various pieces of software – these I hasten to add will require either a download or installation - whereas an Internet fax provider such as www.filefax.co.uk doesn’t. In addition, internet fax services enable you to gain access to your Internet Fax service from “anywhere in the world” whether you are at home, on the road travelling or away on business or holiday. And of course software is usually installed on 1 specific computer.
Always ensure you check all the pricing and small print and review your monthly costs on your statement on a regular basis. As some costs are hidden in the “small print” such as set-up fees and hidden cancellation fees unless you subscribe for 12months. One idea to avoid this is to evaluate and test the Internet fax service before you decide who to use. Should the company you are interested in request your credit card details or perhaps not offer a trial then the decision is yours as to whether you pursue your interest in them. But perhaps a worthwhile question is to ask yourself why they are asking for your credit card details straight away? Even if you do eventually find a company that offers a free trial, make sure you are aware of how many faxes you can send or receive as you may just find that they will charge you for this. After all they may have taken your credit card details already so can do this. So check the Terms and Conditions within the small print.
Finally ensure that the Internet Fax provider you choose offers a varied selection of Supported File Types you can use to send your faxes. For example, if they don’t allow you to send MS Word or PDF then what’s the point! Or even TIFF so make sure you have the software applications installed so that you can view the documents – these are listed on our Supported File Types page.
In addition a quick check list to ask yourself is:
- Does the Internet fax provider charge a set-up fee? If NO that’s more money saved
- Does the Internet fax provider have any hidden fees? Such as cancellation fees as some do!
- Does the Internet fax provider offer an evaluation or complimentary trial?
- Does the Internet fax provider provide free 24/7 UK based customer support?
- How many pages does the Internet fax provider include in their plan?
- How much are the additional page costs? Avoid unexpected Bill Shock!
